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Is a Human-Less Middle & Back Office Actually Possible?
Can AI and digital workers really replace headcount-led scale?
This talk explores how UK recruitment firms can take advantage of a recovering market while operating under continued margin pressure. Drawing on industry data and real operational patterns, this session examines why traditional headcount-led growth (particularly across middle and back-office functions) is no longer sustainable, and what replaces it.
Through practical examples, we’ll show how AI and automation reduce reliance on manual processes, handoffs, and human bottlenecks in operations, compliance, and delivery. The result is increased capacity and resilience without increasing headcount.
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