London Seminar Programme 2026

When most recruitment leaders hear the word outsourcing, they think “lower cost.” But that mindset is outdated. Outsourcing, when done strategically, isn’t about replacing teams it’s about re-engineering how your business runs. The best firms use it to: systemise their delivery process, clear workflows, ownership, and accountability; standardise operations so clients get a consistent experience, regardless of who’s delivering; free up their senior recruiters to focus on client growth, relationship management, and revenue, not admin; add capacity instantly, scaling research, sourcing, marketing, or ops functions without adding local headcount; and create visibility through structure, better reporting, data tracking, and KPIs across global teams. What I want recruitment leaders to understand is that outsourcing is really about process optimisation. It forces you to define how your business actually works how a job moves from client brief to invoice. That clarity alone can be worth more than the cost savings. In this talk, I walk through: how to identify what to outsource vs. what to keep in-house; how to build clear, measurable processes that can be executed anywhere in the world; how to create accountability and communication between onshore and outsourced teams; and the cultural mindset shift required to make global delivery work. Because ultimately, outsourcing isn’t an operational decision, it’s a strategic leadership move. When you get the process right, you create a business that runs smoothly, scales easily, and delivers consistently with or without you in the room.