As a former engineer and computer science graduate and with 14 years of experience in the recruitment industry, I look at recruitment from a completely fresh and unique angle – a process that can be engineered, re-engineered, improved and innovated, specifically for the challenges that the user is experiencing (both candidate and recruiter). I unblock processes using technology. For the past few years, that technology has been messaging automation & chatbot technology. I am fascinated with the fact that the future of engagement is conversational (chatbots, voice assistants etc.) and use this fascination and passion to deliver ROI to recruiters as time saved productivity, reduced time to hire, reduced candidate acquisition costs and increased revenue opportunity.