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Katie Emerton

Head of Customer Success , CV-Library
Katie Emerton-Myles is an experienced Head of Customer Success with 17+ years working with recruiters at CV-Library. She has built and led an award-winning Customer Success team, helping recruiters achieve their goals by listening to customer pain points and providing practical support, expert advice, and tailored training. Katie believes customers are at the heart of the company and is passionate about ensuring they receive maximum value from the service to help them succeed. She has maintained a 96% positive CSAT rating over the past seven years and consistently high retention levels. Katie's expertise spans customer lifecycle management, insights-driven strategy, and cross-functional collaboration, making her dedicated to helping staffing agencies achieve measurable success.

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